# Managing Contacts

The **Contacts** section is the central directory of everyone who has interacted with your business.

## Watch the walkthrough

{% embed url="https://youtu.be/HQtWc33iFig" %}

For each contact you can store their name, email, phone number, and custom attributes, and see their full conversation history in one place.

From the contacts list you can:

* **Search** for a contact by name, email, or phone.
* **Filter and sort** to build segments.
* **View details** to open a contact's profile and past conversations.
* **Message** a contact directly, or create and import new contacts.
* **Select several contacts** (or select all across pages) to act in bulk — for example, pausing the AI agent for everyone selected at once.

![Contacts list](../../.gitbook/assets/guides/contacts-list.jpg)

## Finding contacts by label

The left panel lists your labels under **Tagged with**. Click a label to see everyone carrying it — contacts you labelled directly, and contacts whose conversations carry the label. Labelling a conversation is enough; you don't have to label the contact separately.

**Export contacts** and **Select all … contacts in this view** follow the same list, so exporting or selecting everyone in a label view picks up exactly the people you see.

## Monthly active contacts

Click **Active** in the left panel to open **Monthly active contacts**: everyone who counts towards this billing period's monthly active contacts total, so you can see who they are. **Select all … contacts in this view** isn't offered here, because the list changes as contacts become active. To learn what makes a contact count, see [Monthly Active Contacts](/settings/monthly-active-contacts).

## Related

* [Searching, filtering and segments](/contacts/searching-filtering-and-segments)
* [Monthly Active Contacts](/settings/monthly-active-contacts)

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Source: https://help.mampuai.com/contacts/managing-contacts