# Assigning conversations to agents and teams

Assignment decides whose queue a conversation lands in. An assigned conversation shows up under that person's **Mine** tab and in their **My Inbox**; an unassigned one waits under **Unassigned** for anyone to pick up.

## Watch the walkthrough

{% embed url="https://youtu.be/030WikTaiFI" %}

## From the details panel

Open the conversation and look under **Conversation Actions** on the right:

* **Assigned Agent**: pick a teammate from the list, or click **Assign to me** to take it yourself.
* **Assigned Team**: route to a group such as Sales or Support. Pick **None** to clear it.

You can reassign at any time as the conversation evolves, and the conversation gets an activity line saying who changed it.

![Assignment panel](../../.gitbook/assets/guides/conversation-thread.jpg)

## From the list

Right-click a conversation and choose **Assign agent** or **Assign team** to route it without opening it. To route many at once, tick the conversations and use **Assign agent** or **Assign team** in the bar at the bottom of the list. Choosing **None** there unassigns them all; you confirm first.

## Participants

A conversation can involve more than one teammate. In the details panel, expand **Conversation participants** and click **Select participants**. Everyone added sees the chat under their **Participating** folder, and a teammate you mention with **@** in a private note is notified and added too.

## Automatic assignment

New conversations are handed to an agent automatically when the inbox has agents, online or offline, and automation rules can assign on conditions you set. See [Automatic conversation assignment](/settings/automatic-conversation-assignment) to switch this per inbox or change who is eligible, and [Labels, attributes and automation](/settings/labels-attributes-and-automation) for rules.

## Related

* [Everything you can do in a conversation](/conversations/conversation-actions)
* [Managing Conversations](/conversations/managing-conversations)
* [My Inbox](/conversations/my-inbox)
* [Managing agents and teams](/settings/managing-agents-and-teams)

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Source: https://help.mampuai.com/conversations/assigning-conversations