# Conversation folders explained

The sidebar on the Conversations screen groups chats so your team can stay focused. Each entry is a ready-made view; click one and the list on the right shows only those conversations.

![Conversation folders](../../.gitbook/assets/guides/conversations.jpg)

## The built-in groups

* **All Conversations**: everything across your connected inboxes.
* **Mentions**: chats where a teammate mentioned you with **@** in a private note.
* **Participating**: chats you have joined or replied to.
* **Unattended**: chats still waiting for a first response from your team.

## Groups that come from your setup

* **Folders**: the filters you saved. See below.
* **Teams**: one entry per team, showing the conversations assigned to it.
* **Channels**: one entry per inbox, so you can work one WhatsApp number or page at a time.
* **Labels**: one entry per label that is set to show on the sidebar.

Hover over a group's heading and click the sort icon to order its entries by **Newest first**, **Oldest first**, **Ascending (A - Z)** or **Descending (Z - A)**. Collapse a group you do not use by clicking its heading.

## Saving a filter as a folder

1. Click **Filter conversations** above the list and build your conditions, for example Status **Equal to** Open **AND** Labels **Has any of** VIP.
2. Click **Apply filters**. The list updates and a **Save** icon appears next to the filter icon.
3. Click it, name the folder, and **Save filter**. The folder appears under **Folders** for everyone in your account.

With a folder open, the icons above the list change to **Edit folder** and **Delete filter**. See [Filter conditions and operators](/settings/filter-conditions-and-operators) for what each condition means.

## Inside a group

Within any group, the **Mine / Unassigned / All** tabs filter by ownership, **Status** behind the sort icon narrows to **Open**, **Pending**, **Snoozed**, **Resolved**, **Spam** or **All**, and **Unread** keeps only conversations with customer messages you have not read.

## Related

* [Managing Conversations](/conversations/managing-conversations)
* [Searching, filtering and segments](/contacts/searching-filtering-and-segments)
* [Filter conditions and operators](/settings/filter-conditions-and-operators)

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Source: https://help.mampuai.com/conversations/conversation-folders-explained