# My Inbox

**My Inbox** is your personal queue, separate from the shared team view. Each entry says why it is there:

| Entry | When it appears |
|---|---|
| **Assigned to you** | A conversation is assigned to you |
| **Mentioned** | A teammate mentions you in a private note |
| **New message** | A customer writes in a conversation you own or take part in |

Click an entry to open the conversation beside the list and reply.

## Working through the list

* Unread entries are highlighted; opening one marks it read. Hover an entry for **Mark as read** or **Mark as unread**.
* **Snooze notification** hides an entry until later; it then reads **Snoozed until** and the time.
* **Delete notification** removes the entry. The conversation is untouched.

## The menus at the top

* **⋯**: **Mark all as read**, **Delete all**, **Delete all read**.
* **Display**: sort by **Newest**, **Oldest** or **Priority**, and show or hide **Snoozed** and **Read** entries and conversation **Labels**.

Use **My Inbox** so nothing with your name on it is missed, and **Conversations** for the whole team's queue. Email and push alerts for the same events are set in your profile settings.

## Related

* [Managing Conversations](/conversations/managing-conversations)
* [Assigning conversations to agents and teams](/conversations/assigning-conversations)
* [Conversation folders explained](/conversations/conversation-folders-explained)

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Source: https://help.mampuai.com/conversations/my-inbox