# Flow Agents and AI Knowledge

**Flow Agents** are AI-powered assistants that handle conversations for you using guided flows. Out of the box they can:

* **Follow your flow** — greet, qualify leads, collect details, and hand off to a human when needed.
* **Answer side-questions** — if a customer asks something mid-flow (or several things at once), the agent answers each question from your AI Knowledge and returns to where it left off — or, if you prefer, [stops after the answer](/flow-agents/testing-and-connecting-an-agent) and waits for the customer's next message.
* **Speak the customer's language** — the agent detects and switches languages mid-conversation, even when your flow is written in one language.
* **Understand voice notes** — customer voice messages are transcribed and answered like text.
* **Read photos and PDF documents** — a photographed order list or screenshot, or a quotation, invoice or receipt sent as a PDF, is read and answered like text.
* **Book appointments** — offer real availability from your [Calendar](/calendar/setting-up-a-calendar) and confirm the slot in chat.
* **Recommend products** — suggest real items and prices from your [product catalogue](/flow-agents/product-catalogue-and-recommendations) when customers ask.

## Watch the walkthrough

{% embed url="https://youtu.be/EY9VnYRs5L0" %}

This section has two parts:

* **Agents** — create and manage your flow agents.
* **AI Knowledge Hub** — the knowledge your agents draw on to answer accurately (FAQs, products, promos, and the Calendar), so responses stay accurate and up to date.

Once an agent is ready, [test it in the playground and connect it to your inboxes](/flow-agents/testing-and-connecting-an-agent).

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Source: https://help.mampuai.com/flow-agents/flow-agents-ai-knowledge