# AI article drafts from your approved FAQs

On accounts where it is switched on, Mampu AI turns your approved FAQs into draft help centre articles, one article per subject. You edit and publish instead of starting from a blank page. **Nothing is ever published without you.**

## How drafts are made

| Topic | How it works |
|---|---|
| **Source** | Only FAQs you approved in AI Knowledge. Pending suggestions and conversations are never used. See [Managing AI Knowledge](/flow-agents/managing-ai-knowledge) |
| **Shape** | Related FAQs become one article with sections, not one thin page per question |
| **Timing** | Written overnight, ready by the morning |
| **Language and category** | The portal's default language, in a matching category when one exists |
| **Links** | May end with a **Related reading** list of your published articles on nearby subjects |

## Find your drafts

* **Home** shows **Review … AI article drafts** while any are waiting; click **Review**. See [Your daily summary on Home](/getting-started/your-daily-summary-on-home).
* **Help Center → Articles → Draft** lists them with your other drafts, each with one of your administrators as author.

## Review and publish

Each draft opens with a block headed **Editor notes (AI draft) — delete this block before publishing**. It says how many FAQs the article came from and lists what needs your eye:

| Note | What to do |
|---|---|
| **Customer questions with no approved answer yet** | Add and approve those FAQs |
| **Sentences removed from the draft** | Removed because no FAQ backed them; add them back only if true |
| **Figures the entries disagree on** | Left out; fix the FAQ, then add the right figure yourself |
| **Facts that will go stale** | Dates, offers and prices to re-check on every review |

1. Check the facts and adjust the wording to your brand.
2. Delete the editor notes block.
3. Click **Publish**.

While the block is there, publishing is blocked with **Editor notes are still in the article. Delete the block at the top before publishing.**

## When your FAQs change

| The draft is… | What happens |
|---|---|
| Untouched | Rewritten in place when new FAQs on the subject are approved |
| Edited, moved to another category, published or archived | Never drafted again; the article is yours to keep current |
| Deleted | The subject is set aside for about a month |

## The waiting-drafts limit

When a set number of AI drafts are waiting in **Draft**, no new ones are written, and administrators get an email (at most once a day) saying how many more subjects are ready. Publishing, archiving or deleting drafts makes room; new ones arrive the next morning.

## Not seeing any drafts?

* The feature is not switched on for every account yet.
* The account needs an active portal and at least one administrator.
* A subject needs at least three related approved FAQs.

## Related

* [Writing and publishing articles](/help-center/writing-and-publishing-articles)
* [Managing AI Knowledge](/flow-agents/managing-ai-knowledge)
* [Adding categories](/help-center/adding-categories)
* [Locales and portal settings](/help-center/locales-and-portal-settings)
* [Your daily summary on Home](/getting-started/your-daily-summary-on-home)

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Source: https://help.mampuai.com/help-center/ai-article-drafts