# Help Center (Knowledge Base)

The **Help Center** lets you publish a self-serve knowledge base, a public website of help articles, so customers can find answers on their own. The same articles can be offered inside your website chat widget, inserted into replies by your team, and used by your AI agent.

## Watch the walkthrough

{% embed url="https://youtu.be/9ucW3dycU_I" %}

## How it fits together

* A **portal** is one help site, with its own name, logo, colour, address and languages. You can run several, for example one per brand.
* Each portal has **locales**: the languages it is published in.
* Within a locale, **categories** group related articles, such as *Getting Started* or *Billing*.
* **Articles** are the pages themselves, each **Draft**, **Published** or **Archived**.

## Where to find it

Open **Help Center** in the sidebar. Its menu has **Articles**, **Categories**, **Locales** and **Settings**; the portal name at the top of each page switches between portals.

![Help Center articles](../../.gitbook/assets/guides/help-center-articles-list.jpg)

## Your public address

Each portal is published at **chat.sapot.ai/hc/** followed by its slug, for example *chat.sapot.ai/hc/my-business*, and you can move it to your own domain such as *help.yourbusiness.com*. See [Locales and portal settings](/help-center/locales-and-portal-settings).

## Using articles in conversations

* On accounts with article search in replies switched on, the article icon in the reply box opens **Search articles** so you can drop a link to an article into your reply.
* Under the inbox's **Settings** tab, **Help Center** attaches a portal to a website widget so visitors can search articles before they write.

## Related

* [Creating a portal](/help-center/creating-a-portal)
* [Writing and publishing articles](/help-center/writing-and-publishing-articles)
* [Adding categories](/help-center/adding-categories)
* [Locales and portal settings](/help-center/locales-and-portal-settings)

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Source: https://help.mampuai.com/help-center/help-center-knowledge-base