# Writing and publishing articles

Articles are the pages of your help centre. Each one is a **Draft** until you publish it, and stays editable after that.

## Watch the walkthrough

{% embed url="https://youtu.be/9ucW3dycU_I" %}

## The article list

**Help Center → Articles** lists the portal's articles in the language picked at the top (for example **English**), with tabs **All articles**, **Mine**, **Draft** and **Archived**, a **All categories** picker and **Search articles…**. Each card shows the status, author, category, view count and when it was last changed.

![The article list](../../.gitbook/assets/guides/help-center-articles-list.jpg)

## Writing an article

1. Click **New article**.
2. Type the title, then the body. The editor handles headings, bold and italic, lists, links, quotes, code and images (**Upload image**, JPG or PNG).
3. Beside the title, pick the **Author** and **Category**. **More properties** holds **Meta title**, **Meta description** and **Meta tags**, which search engines and link previews use.
4. **Preview** shows the article as customers will see it.
5. Click **Publish**. The article goes live on the portal straight away.

![The article editor](../../.gitbook/assets/guides/help-center-article-editor.jpg)

## Changing a published article

Edits to a published article are kept aside until you are ready, so customers never see a half-finished change. The article card and editor show **Unpublished changes** (or **Unpublished edits**); open it to see what changed, then **Apply changes** to publish them or **Discard changes** to drop them.

## Statuses

The **⋯** menu on each article card, and the bulk bar, set the status:

* **Publish**: live on the portal.
* **Draft**: hidden from customers while you work on it.
* **Archive**: taken off the portal but kept, for outdated pages you may need again.
* **Delete**: removed for good, after you confirm.

## Many articles at once

Tick articles in the list to get a bar with **Publish**, **Draft**, **Archive**, **Category** (move them to another category), **Translate** and **Delete**. **Select all** and **Clear selection** are in the same bar. Articles with unpublished changes are skipped by status changes until you apply or discard their changes.

## Translating

**Translate** on one article or on a selection creates a draft copy in another of the portal's languages. Choose the **Target language** and, if you like, a **Target category**, then **Translate**. The translated drafts appear in that language's list once ready; review and publish them like any article. If a translation already exists, you are asked to confirm **Overwrite and translate**.

## AI article drafts from your approved FAQs

On accounts where it is switched on, Mampu AI writes draft articles overnight from the FAQs you approved in AI Knowledge. They arrive as drafts in your portal, and Home shows **Review … AI article drafts** until you publish, edit or delete them. Nothing is published without you.

See [AI article drafts from your approved FAQs](/help-center/ai-article-drafts) for how to review the editor notes and what happens when your FAQs change.

## Related

* [AI article drafts from your approved FAQs](/help-center/ai-article-drafts)
* [Adding categories](/help-center/adding-categories)
* [Locales and portal settings](/help-center/locales-and-portal-settings)
* [Managing AI Knowledge](/flow-agents/managing-ai-knowledge)
* [Your daily summary on Home](/getting-started/your-daily-summary-on-home)

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Source: https://help.mampuai.com/help-center/writing-and-publishing-articles