# What your AI agent can and can't do

Your AI agent acts in your account through a **scoped access key** — the permission slip you created in *Create and manage your agent access keys*. What it can touch is entirely up to you, and a couple of important actions always stay in your hands.

## Permissions decide everything

A brand‑new key does **nothing** until you grant it a permission. You turn permissions on one by one in **Settings → API & Agents**, so the agent can only reach the parts of your account you've chosen. Grant a little, grant a lot — it's your call, and you can change it any time.

## What it can do

Once you grant the matching permissions, the agent can:

* **Handle conversations** — read and reply, assign, resolve, set priority, and add labels.
* **Manage contacts** — find, create, update, and label people.
* **Read reports** — pull your numbers and summaries.
* **Keep AI Knowledge current** — view, add, edit, approve, and remove entries.
* **Manage WhatsApp templates** — so your approved messages stay ready to use.
* **Operate flow agents** — run and publish them.
* **Prepare blasting drafts** — set up a blast for you to review.

## The two hard limits

Two things the agent can *never* do on its own, no matter which permissions you grant — these are built into the system:

* **Flows are intent‑only.** The agent can operate and publish your flow agents, but it **never sees or edits the flow diagram**. You design the flow yourself in the **Flow Designer**; the agent just runs what you built.
* **Blasting is draft‑only.** The agent **prepares** the blast — audience, message, timing — but a **human clicks Send**. Nothing goes out until you review it and press the button.

## What "missing a permission" means

If the agent says it's **missing a permission**, that's not a bug — it means the key hasn't been granted that ability yet. You have two good options:

1. **Add it** — go to **Settings → API & Agents**, open the key, and turn on the permission it needs.
2. **Leave it off** — on purpose. If you'd rather the agent never touch that area, do nothing. The limit is doing its job.

## Every action counts toward your plan

Each **action** the agent takes counts toward your plan's monthly allowance. On the keys list, the **Calls** column shows how many successful actions each key has run — only **successful** actions count, so failed attempts are free.

When you reach the allowance, the agent **pauses** and says the **quota is exceeded**. It resets automatically at your next billing renewal. Need more before then? **Upgrade** your plan to raise the allowance — a downgrade or same‑tier change won't reset it early.

## Not yet available

For now, a few things still live in the dashboard and can't be done by the agent:

* **Sending a blast autonomously** — you always click **Send**.
* **Building a flow from scratch** — design new flows in the Flow Designer.
* **Connecting channels or inboxes** — set these up in the dashboard.
* **AI‑generating knowledge** — the agent can edit and approve entries, but not auto‑generate them.

---

**Next:** [First tasks to try →](/mampu-ai/ai-agents/first-tasks-to-try)

---
Source: https://help.mampuai.com/mampu-ai/ai-agents/what-your-ai-agent-can-and-cant-do