# Managing Conversations

The **Conversations** inbox is where your team handles every customer message, no matter which channel it arrived on.

The left panel groups your conversations so nothing slips through:

* **All Conversations** — everything across your connected inboxes.
* **Mentions** — threads where a teammate has mentioned you.
* **Participating** — conversations you've joined or replied to.
* **Unattended** — conversations still waiting for a first response.

At the top of the list, switch between **Mine**, **Unassigned**, and **All** to focus on the right queue. Open any conversation to read the full thread, reply, add private notes, assign it, apply labels, and resolve or snooze it when you're done.

The details panel beside the thread shows everything about the customer — their contact details, past conversations, and any **upcoming appointment** (who it's with, when, their phone number, and the video meeting link), so whoever picks up the chat has the full picture. If a customer edits a WhatsApp message they sent, the conversation updates to match, so you're always reading what they actually said.

![Conversations inbox](../../.gitbook/assets/guides/conversations.jpg)

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Source: https://help.mampuai.com/mampu-ai/conversations/managing-conversations