# Managing AI Knowledge

**AI Knowledge** is everything your agents know beyond the flow itself. Open **Flow Agents → AI Knowledge Hub** — the more your AI knows, the better it replies. The hub is organised into tiles:

* **FAQ** — questions your AI answers instantly.
* **Product** — your catalogue and prices, for product enquiries and recommendations.
* **Promo** — current offers your AI can share.
* **Calendar** — appointment scheduling your AI can book ([guide](/mampu-ai/calendar/setting-up-a-calendar)).
* **Tone & persona** — how your AI sounds and behaves.
* **Topics to avoid** — things your AI must never discuss.

![AI Knowledge Hub](../../.gitbook/assets/guides/ai-knowledge-hub.jpg)

## Working with FAQ entries

* **Add Entry** — create question-and-answer pairs.
* **Import** — bring in existing content in bulk. Upload a document (e.g. a Word file) and AI turns it into entries for you.
* Review entries under the **All / Approved / Pending** tabs — imported entries wait in **Pending** so you can approve them before the agent uses them.

Your knowledge powers two things: **FAQ answering** (the agent can answer a knowledge question at any point in a conversation, then return to the flow) and **knowledge query steps** you place in the flow yourself. When a customer asks several questions in one message, the agent answers each of them — in the order they were asked — before carrying on.

Entries work in any language — the agent answers in the customer's language even if the entry was written in another.

Note: an OpenAI API key (added under **Settings → Integrations → AI Providers**) is required for the AI to search and use these entries.

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Source: https://help.mampuai.com/mampu-ai/flow-agents/managing-ai-knowledge