# Reports and Analytics

**Reports** help you measure how your support team and AI agents are performing, with both live and historical data.

The reports are grouped in the navigation column on the left of the page:

* **Overview** — live counts of open, unattended, unassigned and pending conversations, plus agent availability and conversation traffic.
* **Conversations** — volume, incoming and outgoing messages, and response times over a date range.
* **Performance** — reply speed and results broken down by agent, inbox, team, or label.
* **Quality** — CSAT customer satisfaction scores and SLA adherence.
* **AI & Flows** — bot effectiveness, [Agent Reply Quality](/mampu-ai/reports/agent-reply-quality) — an AI-scored review of your team's replies — and the submissions collected by your flows.

Most reports can be filtered by date range and exported using the download button.

![Reports overview](../../.gitbook/assets/guides/reports-overview.jpg)

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Source: https://help.mampuai.com/mampu-ai/reports/reports-and-analytics