# Bot reports, flow submissions and exporting

Two reports under **AI & Flows** cover your automated replies: **Bot** shows how often bots resolve or hand over conversations, and **Flow Submissions** lists everything your flow agents collected from customers.

## Watch the walkthrough

{% embed url="https://youtu.be/rzyNZ9s67Kk" %}

## Bot

**Reports → Bot** shows, for the chosen period, **No. of Conversations** a bot took part in, **Total Responses** it sent, **Resolution Rate** (conversations it finished without a person) and **Handoff Rate** (conversations it passed to your team). For flow agents in particular, the [Flow agents report](/reports/flow-agents-report) goes further: what each agent handled, why it handed over, and what it cost.

![The Bot report](../../.gitbook/assets/guides/reports-bot.jpg)

## Flow Submissions

Every time a customer goes through a flow agent's questions, their answers are saved as a submission. **Reports → Flow Submissions** shows them as a table.

![Flow Submissions](../../.gitbook/assets/guides/reports-flow-submissions.jpg)

1. Pick the flow agent at the top left, and a date range (**Last 30 days** by default).
2. Search by name, email, phone or any answer in the search box.
3. Each row shows the **Contact**, when it was **Submitted**, and one column per piece of information.

### Choosing columns

Click **Configure Columns** to decide what the table shows, grouped as **Contact Fields** (name, email, phone, inbox), **Conversation Labels**, **Contact Attributes**, **Flow Fields** (each question the agent asks), **Ad / Post Source** (which ad or post the customer came from) and **AI Columns**. Drag a column to reorder it or use **Move to top**, then **Save**. The choice is kept for that agent.

**AI Columns** are conversation attributes that the AI fills in from the chat, such as a summary or a category. Click **Regenerate AI Columns** to refill them for the submissions in view after you change the attribute's instructions. They need an AI provider connected under **Settings → Integrations → AI Providers**.

### Downloading

**Download CSV** saves every submission in the current view, with your columns, as a file for Excel or Google Sheets. Downloads are available on paid plans. To send submissions to a sheet automatically instead, connect Google Sheets or Lark; see [Connecting Google Sheets](/settings/connecting-google-sheets).

A contact's own submissions also appear on their contact page.

## Downloading other reports

Most reports have their own download button: **Download conversation reports**, **Download agent reports**, **Download CSAT Reports**, **Download SLA reports** and the download icon on each Overview heatmap.

## Related

* [Flow agents report](/reports/flow-agents-report)
* [Building the conversation flow](/flow-agents/building-the-conversation-flow)
* [Connecting Google Sheets](/settings/connecting-google-sheets)
* [Reports and Analytics](/reports/reports-and-analytics)

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Source: https://help.mampuai.com/reports/bot-flow-submissions-and-exporting