# Reports and Analytics

**Reports** help you measure how your support team and AI agents are performing, with both live and historical data.

## Watch the walkthrough

{% embed url="https://youtu.be/HUHvNn_sDMQ" %}

The reports are grouped in the navigation column on the left of the page:

* **Overview** — live counts of open, unattended, unassigned and pending conversations, plus agent availability and conversation traffic.
* **Conversations** — volume, incoming and outgoing messages, and response times over a date range.
* **Performance** — reply speed and results broken down by agent, inbox, team, or label.
* **Quality** — CSAT customer satisfaction scores and SLA adherence.
* **AI & Flows** — [Flow agents](/reports/flow-agents-report), what your Flow Agents handled, who they handed to a person and why, and what it cost; bot effectiveness, [Agent Reply Quality](/reports/agent-reply-quality) — an AI-scored review of your team's replies — [Leads](/conversations/lead-temperature#daily-lead-report), every morning's lead report with the customers still waiting for a reply, and the submissions collected by your flows.

Most reports can be filtered by date range and exported using the download button.

![Reports overview](../../.gitbook/assets/guides/reports-overview.jpg)

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Source: https://help.mampuai.com/reports/reports-and-analytics