# Connecting a website live chat inbox

A **Website** inbox puts a chat bubble on your site. Visitors write in the widget, their messages arrive as conversations in Mampu AI, and your team or your AI agent replies from there.

## 1. Add a Website inbox

Go to **Settings → Inboxes → Add Inbox** and choose **Website**. The setup runs in four steps: **Choose Channel**, **Create Inbox**, **Add Agents**, **Voilà!**

## 2. Fill in the channel

![Website channel form](../../.gitbook/assets/guides/website-add-inbox-form.jpg)

* **Website Name**: the name shown at the top of the widget.
* **Website Domain**: the site the widget lives on, for example *acme.com*.
* **Widget Color**: the colour of the bubble and header.
* **Welcome Heading** and **Welcome Tagline**: the greeting a visitor sees before they type.
* **Enable channel greeting**: set to **Enabled** to send a **Channel greeting message** automatically when a visitor sends their first message.

Click **Create inbox**.

## 3. Add agents

Under **Pick agents for the inbox**, choose the teammates who will answer website chats, then **Add agents**. You can change this later on the inbox's **Collaborators** tab.

## 4. Install the widget

The **Voilà!** step shows a short script. Copy it and paste it just before the closing `</body>` tag on every page where you want the bubble. The bubble appears as soon as the page reloads. **Take me there** opens the inbox; **More settings** opens its settings page.

## After the inbox is live

Open the inbox's settings (**Settings → Inboxes**, settings icon):

| Tab | What to set for live chat |
| --- | --- |
| **Settings** | **Set Reply time**, **Widget features**, **Help Center**, **Enable email collect box**, **Enable conversation continuity via email** |
| **Pre Chat Form** | Ask for a name, email or your own fields first |
| **Business Hours** | Your hours and the **Unavailable message for visitors** |
| **Configuration** | **Allowed Domains**, **Enable widget in mobile apps**, **Identity Validation** |

Every switch is explained in [Inbox settings, tab by tab](/settings/inbox-settings-tabs).

## Related

* [Inboxes and channels](/settings/inboxes-and-channels)
* [Inbox settings, tab by tab](/settings/inbox-settings-tabs)
* [Live chat blasting](/campaigns/live-chat-campaigns)
* [Testing and connecting an agent](/flow-agents/testing-and-connecting-an-agent)

---
Source: https://help.mampuai.com/settings/connecting-a-website-live-chat-inbox