Your AI agent can do the fiddly part of a WhatsApp blasting — checking who it will reach and writing a clean draft — while you keep the one decision that matters: whether to actually send it.
Why it’s two steps
This is a safety design, not a limitation. The agent prepares the blasting; a person clicks Send. That way a message never goes out to your customers because of a misunderstanding — you always see the final draft and the recipient count first, and sending stays a deliberate human click. The agent simply cannot press Send for you.
Step 1 — Preview the audience first
Before you write a word, ask the agent who the blasting would reach. For example:
“How many contacts have the label ramadan-2025? Show me a few.”
You’ll get a count and a small sample, so you know the reach before you commit to a draft. Adjust the label or filter until the audience looks right.
Step 2 — Ask the agent to draft the blasting
Now ask it to build the draft. Tell it four things:
- A title — for your own reference; customers don’t see it
- The message you want to send
- The inbox to send from
- The audience — for example, contacts with a certain label
For example:
“Draft a WhatsApp blasting titled Ramadan promo, from the Mampu WhatsApp inbox, to everyone labelled ramadan-2025, with this message: …”
The agent saves it as a draft in your account. Nothing has been sent.
Step 3 — Review the draft in Blasting
Open Blasting in your dashboard and find the draft the agent made. Check that:
- The message reads exactly how you want it
- The recipient count matches what you expected in Step 1
- The right inbox is selected
Step 4 — Click Send yourself
When you’re happy, click Send. This is the step the agent can’t do — it’s yours on purpose. The blasting goes out only after your click.
Before you send a WhatsApp blast
WhatsApp has its own rules, so a blast needs two things in place first:
- An eligible WhatsApp inbox connected to your account
- An approved WhatsApp template for the message
If either is missing, set it up in the dashboard — connecting channels and inboxes is still a dashboard job, not something the agent can do yet.
If the agent says it “can’t” or “is missing a permission”
Blasting work needs the Draft blasting permission on the key. If the agent can’t see or draft blasting, add that permission in Settings → API & Agents — or leave it off on purpose if you’d rather keep blasting fully hands-off. See What your AI agent can and can’t do.