Flow Agents are AI-powered assistants that handle conversations for you using guided flows. Out of the box they can:
- Follow your flow — greet, qualify leads, collect details, and hand off to a human when needed.
- Answer side-questions — if a customer asks something mid-flow (or several things at once), the agent answers each question from your AI Knowledge and returns to where it left off.
- Speak the customer’s language — the agent detects and switches languages mid-conversation, even when your flow is written in one language.
- Understand voice notes — customer voice messages are transcribed and answered like text.
- Book appointments — offer real availability from your Calendar and confirm the slot in chat.
This section has two parts:
- Agents — create and manage your flow agents.
- AI Knowledge Hub — the knowledge your agents draw on to answer accurately (FAQs, products, promos, and the Calendar), so responses stay accurate and up to date.
Once an agent is ready, test it in the playground and connect it to your inboxes.